Last Updated: January 2025
HTMA Test Canada ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
Personal Information: When you place an order or create an account, we collect information such as:
- Name and contact information (email address, phone number, mailing address)
- Payment information (processed securely through our payment provider)
- Date of birth (for test interpretation purposes)
- Gender (for test interpretation purposes)
Health Information: As part of our HTMA testing services, we collect:
- Hair samples for laboratory analysis
- Health questionnaire responses (optional, for enhanced interpretation)
- Test results and reports
Automatically Collected Information: When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Device and operating system information
How We Use Your Information
We use the information we collect to:
- Process and fulfill your test orders
- Send your hair samples to our partner laboratory for analysis
- Deliver your test results and reports
- Communicate with you about your order, including shipping updates
- Provide customer support
- Improve our website and services
- Send promotional communications (only with your consent)
- Comply with legal obligations
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Laboratory Partners: We share your hair sample and necessary identifying information with our CLIA-certified laboratory partner to perform the mineral analysis.
- Service Providers: We use third-party services for payment processing, email communications, and shipping. These providers have access only to information necessary to perform their functions.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure storage of personal and health information
- Limited access to personal data on a need-to-know basis
- Regular security assessments
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Test results are retained for a period of 7 years to allow for comparison with future tests. You may request deletion of your data at any time (see Your Rights below).
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at privacy@htmatestcanada.com.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: