Have questions? We're here to help with your HTMA testing journey.
HTMA Test Canada is operated by Real Health Diagnostics Inc.
Real Health Diagnostics Inc.5307 Victoria Drive #1343Vancouver, BC V5P 3V6Canadasupport@realhealthdiagnostics.com+1 672 969 1200We reply within 2 business days.
No physical kit is mailed for the HTMA test. Everything you need arrives by email shortly after you order: step-by-step collection instructions, your submission form to print at home, and the laboratory's mailing address with customs guidance. You supply the envelope and the postage yourself.
If that email has not arrived within one business day, check your spam folder first — it carries a PDF attachment and is sometimes filtered. If it is not there, tell us using the form below and we will send it again.
If you have lost the instructions, or the submission form did not come through, ask us and we will resend them exactly as issued. We send the instructions themselves rather than a summary, because a sample collected the wrong way is the most common reason the laboratory cannot run it.
The preparation rules that affect your result — washing, product-free hair, and the wait after colouring or bleaching — are set out on the shipping page, and How it works walks through the whole process.
Turnaround is counted from the day the laboratory receives your sample, not the day you post it. Results reach us about 10–14 days after that, and we email your report as soon as it is released. The sample report shows what the report looks like.
Support here is administrative. We can tell you whether your sample has been received, when your results are due, and resend a report you have lost. We do not diagnose or interpret results — that conversation belongs with your own qualified healthcare provider.
Refund terms, including what happens if the laboratory cannot run your sample, are set out in full in the refund policy. If your sample was rejected, contact us with your order number before you order again — in most cases we can arrange a resubmission rather than a new purchase.
Because no kit is shipped, posting the sample is yours to arrange: your own paper envelope, your own outer mailing envelope, and your own postage. The laboratory's address and the customs declaration guidance are both in your instruction email, and the shipping page sets out what to use and what to avoid.
If you are unsure whether you have packed it correctly, ask us before you mail it rather than after.
Test results are health data and are handled as such. The privacy policy sets out what is collected, who processes it and how long it is kept.
To request access to your data, a correction, or deletion, email privacy@realhealthdiagnostics.com. A privacy request sent to support will be passed on, but writing to it directly is faster.
Include your order number if you have it. It is optional — if your instruction email never reached you, you may not have it to hand, and we can still find you without it.
For anything covering more than this test — the company, the other tests in the range, media or partnership enquiries — the portfolio hub is realhealthdiagnostics.com/support.